Terms & Conditions
Last updated: 9 August 2026
Welcome to Samnetics. These Terms & Conditions govern your use of our website and the purchase of products from Samnetics.
By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.
1. About Us
Samnetics is an online retailer offering a range of products across home, lifestyle, sports, garden, toys and other categories.
Legal business name: SAMNETICS LTD
Company number: 17380021
Contact Number: +44 7348 308785
Email: samneticslab@gmail.com
For the purposes of these Terms & Conditions, “Samnetics”, “we”, “us” and “our” refer to the business operating the Samnetics website.
“You” and “your” refer to the person accessing our website or purchasing products from us.
2. Using Our Website
You may use our website for lawful purposes only.
You must not use the website in a way that could damage, disable, overburden or interfere with its operation, or attempt to gain unauthorised access to any part of the website or its systems.
We reserve the right to restrict or suspend access to our website where reasonably necessary to protect our business, customers or website.
3. Products and Product Information
We take reasonable care to ensure that product descriptions, photographs, specifications and pricing displayed on our website are accurate.
However, colours and appearance may vary slightly depending on your device or screen settings.
Where appropriate, product specifications, packaging or appearance may differ from images shown on the website.
Nothing in these Terms & Conditions affects your statutory rights as a consumer.
4. Prices
All prices displayed on our website are shown in GBP (£) unless otherwise stated.
We reserve the right to correct pricing errors or inaccuracies where they occur.
If an obvious pricing error affects an order, we will contact you before fulfilling the order and provide you with the appropriate options.
Any applicable delivery charges will be displayed during the checkout process before you complete your purchase.
5. Placing an Order
When you place an order through our website, you are making an offer to purchase the selected products.
After placing an order, you will receive an order confirmation acknowledging that we have received your order.
An order confirmation does not necessarily mean that your order has been accepted. A contract between you and us will be formed when we accept your order and confirm that the products have been dispatched, unless otherwise stated.
We reserve the right to refuse or cancel an order where there is a legitimate reason, including circumstances involving product availability, pricing errors, suspected fraudulent activity or payment issues.
If we cancel an order after payment has been taken, you will receive a refund of the amount paid for the cancelled order.
6. Payment
Payment must be successfully received before an order can be processed.
We accept the payment methods displayed at checkout.
Payment information is processed through secure payment providers. We do not store your full payment card details.
7. Availability
We aim to keep product availability information accurate. However, occasionally a product may become unavailable after an order has been placed.
If we are unable to fulfil an order due to availability, we will contact you and, where applicable, provide a refund for the unavailable product.
8. Delivery
We currently offer delivery to addresses within the United Kingdom, subject to the delivery options available for individual products.
Estimated delivery times are provided for guidance and may vary depending on the product, fulfilment process, delivery address and courier service.
Once your order has been dispatched, tracking information will be provided where available.
We are not responsible for delays caused by circumstances outside our reasonable control, such as severe weather, courier disruption, public holidays or other unforeseen events.
This does not affect your statutory rights where delivery obligations apply.
9. Risk and Delivery
Responsibility for the goods remains with us until the goods come into your physical possession, or the possession of a person you have identified to receive them, unless you have independently arranged a carrier that was not offered by us.
10. Returns and Refunds
We want you to shop with confidence.
Where you purchase as a consumer, you may have a legal right to cancel an online order within the applicable cancellation period, subject to legal exceptions.
Our full returns and refund procedures are explained in our Returns & Refunds Policy.
Nothing in our returns policy or these Terms & Conditions limits or excludes your statutory consumer rights.
11. Faulty, Damaged or Incorrect Products
If you receive a product that is faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible.
We may ask you to provide relevant information or photographs so that we can investigate the issue.
Where required by law, we will provide an appropriate remedy in accordance with your statutory consumer rights.
12. Consumer Rights
Nothing in these Terms & Conditions is intended to exclude or restrict rights that cannot legally be excluded.
Products supplied to consumers must meet applicable legal requirements, including being as described, of satisfactory quality and fit for purpose where those requirements apply.
Where a provision of these Terms & Conditions conflicts with a mandatory consumer right, the mandatory consumer right will take precedence.
13. Intellectual Property
All content appearing on the Samnetics website, including text, graphics, logos, images, designs, product descriptions and other materials, is owned by or licensed to Samnetics unless otherwise stated.
You may not reproduce, distribute, modify, copy or commercially exploit our website content without our prior written permission.
The Samnetics name, branding and associated materials may not be used without permission.
14. Website Content
We make reasonable efforts to ensure that the information on our website is accurate and up to date.
However, we do not guarantee that the website will always be completely free from errors, interruptions or inaccuracies.
We may update, change or remove website content where reasonably necessary.
15. Third-Party Services and Links
Our website may contain links to third-party websites, services or applications.
These third-party services operate independently from Samnetics, and we are not responsible for their content, availability, policies or practices.
Where you use a third-party service, you should review its own terms and policies.
16. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
This includes liability for matters that cannot legally be excluded or limited under applicable law.
Subject to the above, we will not be responsible for losses that were not reasonably foreseeable at the time the contract was formed or losses arising from circumstances outside our reasonable control.
Nothing in this section affects your statutory consumer rights.
17. Events Outside Our Control
We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, disruption to transport services, strikes, government restrictions, technical failures or other events that could not reasonably have been prevented.
Where such an event occurs, we will take reasonable steps to minimise its impact.
18. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website and placing an order, you acknowledge that your information will be processed in accordance with that policy.
19. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, services, website or legal requirements.
The latest version will always be published on this page, together with the date it was last updated.
Any changes will apply from the date they are published and will not affect rights relating to orders already placed unless required by law.
20. Governing Law
These Terms & Conditions are governed by the laws applicable in the United Kingdom.
If you are a consumer, you will retain any mandatory protections and rights provided to you under the laws applicable to your place of residence.
21. Contact Us
If you have any questions about these Terms & Conditions, an order or our services, please contact us:
Samnetics
Email: samneticslab@gmail.com
Contact No: +44 7348 308785
We aim to respond to customer enquiries as promptly as reasonably possible.
Your Statutory Rights
Nothing in these Terms & Conditions affects your statutory rights as a consumer.
Where applicable, your rights under UK consumer protection legislation remain fully protected.
Samnetics — Thoughtfully chosen. Simply better.
